Systematic quality - the focus is on your satisfaction
Bad Schinznach AG operates a comprehensive quality management system at all levels. Satisfaction surveys are an important tool for this, as we are constantly striving to become even better. The satisfaction of our guests and patients is at the center of our thoughts and actions. In order to respond even better to their wishes and needs, it is important for us to find out where our strengths and weaknesses lie. In addition to the opinion of our guests, the assessment by referring physicians and our employees is also very important to us. Bad Schinznach AG achieved the EFQM “Recognized for Excellence 3 star” level in 2020.
Guest satisfaction
The guest takes center stage at Bad Schinznach. We are constantly striving to become even better. That is why your opinion and your marks are particularly important to us. We are all the more pleased about the high level of guest satisfaction in all areas. The very good ratings are also reflected in the overall satisfaction. Below you can see the year-on-year comparison of overall satisfaction in the three business areas of thermal baths, Kurhotel Im Park and Privat-Klinik Im Park. The rating scale ranged from 1 (very satisfied) to 7 (not satisfied).
Employee satisfaction
When it comes to quality management, we look both at our guests in order to obtain an assessment of our services and “inwards” and ask our employees for their opinion. How satisfied are they with the working conditions and work processes, management, further training and cooperation with colleagues? We would like to have answers to all these questions, with the aim of improving in these areas too. For this reason, we have periodically and continuously conducted an employee satisfaction survey every two years since 2013, in which the above-mentioned topics can be assessed. An independent institute, IRC-Swiss GmbH, has been commissioned to conduct the survey in order to obtain an honest and open assessment and to ensure anonymity. Below you will find a partial excerpt from the employee survey.
Question 44: How satisfied are you overall as an employee of our company?
(Scale 0% – 100% in steps of 10)
2023
2021
2019
2017
Patient satisfaction (quality reports)
The quality report of the Privat-Klinik Im Park is compiled annually in accordance with the template of H+ Die Spitäler der Schweiz. The quality report provides a systematic overview of the quality work of a hospital or clinic in Switzerland. This overview shows the structure of internal quality management and the overarching quality objectives and includes information on surveys, participation in measurements, register participation and certificates. Quality indicators and measures, programs and projects for quality assurance are also queried.
Referral survey (partial excerpt): Referral of patients
Question: How likely are you to refer more patients? (Scale 0% – 100% in steps of 10)
2023
2021
2019
2018
Referrer survey (partial excerpt): Satisfaction
Question: How satisfied were you in general with the cooperation between the clinic and the hotel? (Scale 1 very satisfied – 7 not satisfied)
2023
2021
2019
2018
National comparison report
The national patient satisfaction survey in the rehabilitation sector has been taking place since 2013. ANQ conducts the survey in close cooperation with hcri AG and the company MECON GmbH. After discharge, patients rate the quality of treatment, the information provided on the course and objectives of rehabilitation, their involvement in decisions, the comprehensibility of information provided by doctors, the extent to which expectations of therapeutic treatment were met and the organization of the time after leaving the clinic.